Frequently Asked Questions (FAQs)

It’s an amazing, relatively new approach to healthcare! Membership-based care is a way for families to spread their medical expenses out over a longer period of time, making them predictable and affordable. It also carries the major benefit of having a direct, continuous relationship with their child’s doctor.

Our members enjoy being able to send text messages to their doctor and have those messages saved in their child’s medical records, the ability to call our private, patient-only phone line when they are worried about their child, have same or next day appointments when needed, longer appointments, and the ability to ask any question they have without fear of being billed for it.

If your child is enrolled with us, YES! We have a direct, patient-only phone line that allows families to text the doctor. Those messages go right into their medical record, which helps with future diagnoses. And, of course, it’s super convenient for parents!

No. We do not work with insurance and patients pay out of pocket for their memberships or other services. You may be able to get reimbursed for some services if your insurance allows out of network providers, but we have no control over that process and you should check with your insurance provider.

There are many reasons. We don’t want a third-party being involved in the decision-making process of caring for your child - we help provide the information you need, but ultimately you make the decisions. Additionally, billing insurance companies requires a lot of time and effort, and we’d rather dedicate that time and effort to making our interactions with our patients and their families as amazing as possible.

Not accepting insurance allows us flexibility and transparent, predictable pricing for all of our patients on every service we provide.

A new patient's well-check is usually between 90 and 120 minutes, while an existing patient’s might only be 60-90. Sick visits are usually 30-60 minutes, and flu shots or other vaccines are usually 15-30 minutes if that’s the only reason for the visit. Of course, you don’t need to USE all of the time we reserve for the appointments, but we want to be sure it’s there if you have extra questions or concerns.

An ADOS-2 observation is usually about 60 minutes in length, with various meetings before and after depending on the package.

Yes! We don’t have a “one-issue-per-visit” policy. We are happy to address all of your concerns in one visit (or more, as needed!), even if those concerns are for multiple children. We can do all of your wellness visits at the same time (if you want) or schedule them separately.

Our office puppy and operations manager (Dr. Watson’s husband, Justin) will often help entertain and corral the other children so each child gets the doctor’s full attention, and caregivers can also focus on one child at a time.

Yes. Although the IRS does not recognize membership-based healthcare as a valid expense for accounting purposes, we can bill out slightly differently for members to account for the in-office and telehealth visits you consume. It takes extra work on our part, but we’re happy to do it to provide families another avenue to cover their expenses.

While you should always check our most current hours on Google, we do have very flexible hours as we respond to patient needs. Generally speaking, we can be available 7 days a week. That means we can be available in the evening, on weekends, you name it. If your family needs it, we can make it work. That said, if we are with patients we aren’t always available to answer the office phone during posted business hours, so be sure to leave a message or send us a text.

Patients have a special phone number that we closely monitor 7 days a week.

YES! Our office phone line can accept text messages, and that’s a great way to reach out if you have questions. It’s easy for us, and for you, and allows us to keep communication clear.

As you drive in, the main entrance is on the right after the first four spots (reserved for other businesses). Once you’ve parked, come in the main entrance and take the stairs or the elevator to the second floor. Take a right (two if you took the stairs) and we are at the end of the hall! If you can’t find us, give us a call and we’ll find you.

The lot at our office (22 Bridge St) has tons of parking! If you don’t see any spots when you pull in (the first four are reserved for other businesses), you can keep driving. There is parking behind the building, as well as a large lot at the end of the building. There is also a handicap parking spot with ramp and elevator access behind the building.

No, but we do love nurses! In a primary care setting, we see a lot of value in spending the entire visit with your doctor. We never shuffle you into a room, have someone take your child’s vitals, and then leave you sitting there, alone, to wait for the doctor. Instead, Dr. Watson is the one greeting you at the door, and you spend the entire visit with her. She does a physical exam and records vital signs at an appropriate time, while also discussing your child’s needs, growth, milestones, and answering all of your questions.